Why is my background image not showing?

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    Asked on January 07, 2014 at 08:07 PM

    My form is working perfectly EXCEPT on mobile devices.  It does not display the background image that I've injected into CSS.  Can anyone help?

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    Answered on January 07, 2014 at 09:58 PM

    I am unable to view your background image on my desktop.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23039_2014-01-07 20_57_12-Stadiumback Decals.png

    Kindly verify your background's url as I am unable to view it when directing my browser to it. 


    If you need further support, do let us know. Thank you.

  • Profile Image
    Answered on January 07, 2014 at 11:35 PM

    That's strange.  I'm using Safari and the background image is showing up fine for me?

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    Answered on January 08, 2014 at 03:05 AM


    The background image probably existed at the URL when you viewed the form in Safari on a previous occasion and that browser cached it. If you clear the cache in that browser or use another browser (desktop or mobile) you shouldn't see the background because there's definitely no background at that URL. As such, I'm changing the thread's title to just "Why is my background image not showing?"