- manishnataniAsked on January 08, 2014 at 12:05 AM
Dear Support Team
this is to inform you that , in the month of january ,i was updating the new crdeit card for future payment , but in this you also taken another payment twice , so kinldy revers the same asap
- JotForm SupportEltonCrisAnswered on January 08, 2014 at 03:42 AM
Thanks for the info and we apologize for any inconveniences caused.
I have now cancelled the old subscription and processed a full refund on the last charged taken from your old card. The new subscription taken from your updated card will be your active subscription from now on.
Please take note that refund may take 3 to 5 days before it'd reached back to your bank account.
Should you have further questions, do let us know.
Thanks and Regards!