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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    twice payment deduction in January month

    Asked by manishnatani on January 08, 2014 at 12:05 AM

    Dear Support Team


    this is to inform you that , in the month of january ,i was updating the new crdeit card for future payment , but in this you also taken another payment twice , so kinldy revers the same asap



    Manisha Natani


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    JotForm Support

    Answered by EltonCris on January 08, 2014 at 03:42 AM

    Hi Manisha,

    Thanks for the info and we apologize for any inconveniences caused.

    I have now cancelled the old subscription and processed a full refund on the last charged taken from your old card. The new subscription taken from your updated card will be your active subscription from now on.

    Please take note that refund may take 3 to 5 days before it'd reached back to your bank account.

    Should you have further questions, do let us know.

    Thanks and Regards!