How to submit form without payment.

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    info56_info_Info
    Asked on June 04, 2021 at 01:50 PM

    Hello, Is it possible for a customer to submit an order and pay later?

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    Anthony_Evans
    Answered on June 04, 2021 at 06:09 PM

    Hello info56_info_Info,

    There are a couple of ways that you can allow customers to pay later. You can simply use the Product List. However you will have to implement a second form to collect payment later. Otherwise you can use enable Payment Authorization which will allow you to guarantee the payment, but wait to charge the card.

    Please let us know if you have any other questions!

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    info56_info_Info
    Answered on June 07, 2021 at 03:54 PM

    The product list tab under the basic menu is not clickable for me so I can not check out that option. Can you help me with that?


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    Anthony_Evans
    Answered on June 07, 2021 at 05:28 PM

    Hello again,

    I see that I did not fully explain. I apologize for any confusion. You must create a new form to use the Product List by itself. Each Payment Processor integration adds it's own Product List, though it is bundled together so this is not obvious on the users end. Unfortunately there is a limit of one Product List/Payment Processor per form.

    However, we do have a guide that describes the process of using multiple payment gateways together. In this guide, Purchase Order is the same as Product List.

    Please let us know if there's anything else we can help you with!

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    info56_info_Info
    Answered on June 07, 2021 at 06:55 PM
    Ok, thank you. So there is no way for me to use the Jotform as just an
    order form without any kind of payment attached to it? I don't think that
    will work for us as our customers are individual stores and their invoices
    are paid by the central administration.
    ...
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    Kenneth_C
    Answered on June 08, 2021 at 01:19 AM

    Hi there,

    Here is a related guide on how to use our Purchase Order widget which uses the Product List that my colleague mentioned and does not involve payments: https://www.jotform.com/help/460-how-to-create-payment-form-with-purchase-order.

    Let us know if you have any further questions.

    Best.