Don't understand 'email alerts'

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    tonycrowther
    Asked on January 08, 2014 at 05:16 AM

    I have placed two forms (one for table booking, one for gemeral comments) on a website. I am not clear as to making sure submitted forms go to the website (from which they are automatically forwarded to the restaurant manager) and how to make sure that when he simply 'replies' to the form, it goes back without exception to the ORIGINAL form sender's email address.

    I basically don't understand how 'recipient email', 'sender name', 'sender email' and 'reply-to email' all interact . . and why would you want 'Jotform' or 'no-reply' menitioned in those fields in any way?

    I ask because we have had complaints that form fillers (ie table bookers) are not receiving a 'reply' from the restaurant manager, so maybe I have chosen the above fields incorrectly.

    Hope you can help - can I speak directly to someone?

    Tony Crowther

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    jedcadorna
    Answered on January 08, 2014 at 07:01 AM

    Hi Tony,

    Here are some answers to your questions. 

    1. Recipient email: The one who will receive the email

    2. Sender Name: The name that will appear on email notification

    3. Sender Email: Email address that will appear on email notification

    4. Reply-to-Email: Email that will appear when you press reply on the email notification

    Jotform and no-reply are used by default to make sure that your mail is successfully delivered and also to prevent your email being in our bounce list see this guide and explanation on how to prevent email issues https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. You can setup the Autoresponse email so your form fillers (ie table bookers) will be able to receive an email once they submit the form. Please see this guide on how to add Autoresponse email.

  • Profile Image
    tonycrowther
    Answered on January 08, 2014 at 07:07 AM
    Jed,
    Thanks for your response.
    What I still am not sure about is: what exactly is the email 'notification'? If the form generates an email message, which goes to the website (the 'recipient email' address) and then automatically forwards on to the restaurant manager's Yahoo address . . . why a need for a 'notification'? Where does this notification go? What does it look like? Is it additional to the actual email generated by the form?
    Am I missing something here?
    Tony
    ...
  • Profile Image
    jedcadorna
    Answered on January 08, 2014 at 07:19 AM

    Hi Tony,

    Email alerts and email notification are just the same. Actually this is optional but for some users who wanted to receive an email and get informed everytime someone submits a form or fills out the form. Email notification is useful as it serves a refernce email specially for users who has payment integrated in their forms. If the Email Alerts is blank meaning to say that there is not email that will be sent once a form gets submitted. When you create a form by default it creates one notification. Let us know if you still have questions about it.