What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by willies2012 on January 08, 2014 at 06:05 AM

    good mornig and happy new year!


    Sorry bu i have the same problem like one month ago, the e-mail allert don't arrive, someone can help me, I follow also the guide and i try with noreplay, from the site of jotform works the test but from my site no.

    thanks for all, best regards.

    Page URL:

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    Answered by willies2012 on January 08, 2014 at 06:37 AM

    I tryed again and now work... O.o i don't understand... thanks in any case.

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    Answered by EliezerN on January 08, 2014 at 09:18 AM

    Thanks for updating us on this. It is good to know that it is working fine now. If the issue reappears later, make sure to follow the instructions in this guide: How to setup email alerts to prevent email bouncing related issues 

    Please inform us if you need further assistance with this.


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    Answered by willies2012 on January 08, 2014 at 09:28 AM

    this guide i saw before and i applied this 1 month ago, now i don't know why it happened. now is ok i hope forever :-)

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    JotForm Support

    Answered by ardy0689 on January 08, 2014 at 11:23 AM

    If this still happens on a random manner, please try to use the method on our guide
    How to use Mandrill to Send Emails From Your Own Email Address

    You will need a Mandrill account for this so be sure to sign up for their free account first. This should let Mandrill forwards the email alerts using your email address via SMTP rather than directly from JotForm to recipient.

    Anyway let us know if this issue still persists and if the Mandrill does not work.  Thank you