Don't Delete My Forms!

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    mission2organize
    Asked on June 04, 2021 at 05:58 PM

    I received an email about my forms being deleted on Monday and I'm freaking out!

    We have been users of Jotform for over a decade and we have referred MANY paying customers to you over that timeframe.

    While we are huge fans of your platform and love telling people about it, I was disappointed to receive this email.

    The email states that I have reached my upload limit but according to my account numbers I have only used 80% of my upload space.

    Can you please provide me some support here? We CANNOT have our forms deleted.

    Thank you for your time!


    Username: mission2organize

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    JohnRex
    Answered on June 05, 2021 at 12:36 AM

    That's only a warning that you are about to reach the account's upload space limit and submission storage.

    As checked, you're on a FREE submission so you can only accept up to 100MB of uploads and store 500 submissions.

    For the uploads (currently 80+MB usage), you would need to upgrade to a paid plan to keep the files and plan to accept more than 100Mb of file uploads. Or if you don't want, you can download the submissions so you could have a local copy then delete them from the form to free up space.

    Here's how-to-download-the-submission-files. While here's how-to-delete-form-submission-data.

    While for the submission storage (currently 271 usage), older submissions will automatically replaced by newer ones if it already reached 500 submissions.

    GUIDE: understanding-your-account-usage-and-limits

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    Tommaso_F
    Answered on June 07, 2021 at 02:54 AM

    Hey there,
    We see that you reached now 116.72 MB of upload space.

    You would need to upgrade to a paid plan to keep the files and plan to accept more than 100Mb of file uploads. Or if you don't want, you can download the submissions so you could have a local copy then delete them from the form to free up space.

    Here's how-to-download-the-submission-files. While here's how-to-delete-form-submission-data.

    Best regards.

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    mission2organize 
    Answered on June 07, 2021 at 01:04 PM

    So my account has been disabled.

    This weekend I spent a lot of time deleting submissions. We hardly have any on there now so I'm not sure why this is happening. Can someone please call me or live chat with me to resolve this?

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    mission2organize
    Answered on June 07, 2021 at 03:19 PM

    I see that my submissions and upload totals have finally been updated on my account but my forms are still disabled. Can you please let me know how I can expidite them being restored?

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    Sonnyfer
    Answered on June 07, 2021 at 08:25 PM

    Hi there - Apologies for the inconvenience.

    I recalculated your submissions from our end and reactivated your account. Your forms are now back online.

    Let us know if you need further assistance.