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  • Profile Image

    What exactly is en email 'notification'?

    Asked by tonycrowther on January 08, 2014 at 07:09 AM

    Message for jedcadorna

     

    Jed,


    Thanks for your response.


    What I still am not sure about is:  what exactly is the email 'notification'?  

     

    If the form generates an email message, which goes to the website (the 'recipient email' address) and the website automatically forwards it on to the restaurant manager's Yahoo address . . . why a need for a 'notification'?  Where does this notification go?  What does it look like?  Is it additional to the actual email generated by the form?


    Am I missing something here?


    Tony


    Page URL:
    www.georgeatburpham.co.uk

    email recipient message recipient email
  • Profile Image

    Answered by jedcadorna on January 08, 2014 at 07:35 AM

    Hi Tony,

    I believe I have answered your question on this thread http://www.jotform.com/answers/314130. If you still have doubts you can create a sample form and play with the Email Alerts so you can have a better view how the feature works. This guide will help you get started http://www.jotform.com/help/25-Setting-Up-Email-Notifications

  • Profile Image

    Answered by tonycrowther on January 08, 2014 at 07:47 AM
    Thanks Jed.
    I guess what I want to do is delete any notification/alerts. I am the website designer, and emails sent by the form are simply meant to go to the pub manager. As long as that works, and his 'replies' to those emails get back to the original sender, that's all I want.
    Is this 'recipient email' purely for the notification? Where do you arrange the 'recipient email' of the contact form if you delete the email notification/alert?
    Tony
    ...
  • Profile Image

    Answered by jedcadorna on January 08, 2014 at 08:20 AM

    Hi Tony,

    If you delete the notification/alerts you will not be able to edit recipient email as you can only edit recipient if there is an existing notification/alerts. I guess what you were trying to achieve here is:

     

    1. The Customer fills out and submit the form then receives an email that their request has been received.

    2. The pub manager then receives the notification for reservation form.

     

    Autoresponder settings:

    Sender Name: Pub Manager's Name

    Sender Email: Pub Manager's Email

    Reply-to-Email: Pub Manager's Email

    Recipient email: Email of the customer who submits the form

     

    We can help you set up this notification just let us know.

    Thanks,

  • Profile Image

    Answered by tonycrowther on January 08, 2014 at 08:38 AM
    Jed,
    Hope it's OK to reply direct to your emails like this - I really appreciate you trying to help.
    What I want to happen is simply this:
    1. Punter goes to the pub website and fills in a table booking request on my contact form. He hits the 'submit' button (sending it to info@georgeatburpham.co.uk).
    2. The pub website receives that form which is automatically fowarded to the pub manager's Yahoo mail account (this fowarding is already set up on the website control panel, nothing to do with Jotform).
    3. The manager reads the forwarded email, makes the table reservation, and presses 'reply' in his Yahoo mail - types a message saying "your table is booked", or "we're fully booked" or something. Hits 'send'.
    4. That Yahoo confirmation email goes back to the original table booker.
    Nothing more. No 'notifications', no 'alerts'. As website designer, I don't need to be involved in what emails are occurring. The pub manager doesn't need an 'alert' of any kind - he just receives the email form.
    Is this not the simplest thing?
    Tony
    ...
  • Profile Image

    Answered by jedcadorna on January 08, 2014 at 10:49 AM

    Hello Tony,

    Ok I get what you want. You will still need to setup an Email Alert then point the email to info@georgeatburpham.co.uk your website will then receive an email something like this: