What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why i am message Attention Required!?

    Asked by Shoaib on January 08, 2014 at 07:42 AM

    Hi,

    I am your user since 2 or 3 years i am from pakistan i am face a big issue when i am login your site so i am get a Attention Required! windows message you can check attachment.

    I have embed form many site so i am not found your jotform but i am found a Attention Required message please resolve it why this message come on my forms kindly resolve this issue on high priority.

     

     

    Thanks and regards,

    Shoaib

     

    Screenshot
    message My Forms JotForm check
  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 08, 2014 at 10:46 AM

    We apologize for this inconvenience. Unfortunately, this a security layer we recently added. All your users need is to complete the captcha and submit it so it whitelists their IP address so it will not appear next time unless the their IP address is somewhat suspicious or known to be used for illegal activities such as spamming or phishing.

    You may try to add a banner before the form where you let your users know that they need to complete the captcha that may or may not appear then proceed them to return back to your website.

    Alternatively, you may wish to re-embed your form using the full source code to force the form to appear. Please accept our apologies for this inconvenience on your forms. Thank you

  • Profile Image

    Answered by dezyner on January 09, 2014 at 02:30 AM
    okay but i am don't like this security activity please remove it and add other security system because i am not appear form user very tired to contact me and my clients its very poor style please improve this and kindly remove and resolve.


    0322-3463557
    m.shoaib09
    www.dezynerstudio.com

    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 09, 2014 at 06:36 AM

    @dezyner

    We apologize but there is no way to removed that when you embed your form using script or iframe. If you don't want captcha page to appear on your page, re-embed your form using full source code as explained previously by my colleague. Unfortunately, that's the only way to overcome captcha page.

    Thanks and apologies for this inconvenience.

    Regards!

  • Profile Image

    Answered by dezyner on January 09, 2014 at 07:02 AM
    If i am add captcha on my form so Attention Required message will not come again?


    0322-3463557
    m.shoaib09
    www.dezynerstudio.com

    ...
  • Profile Image

    Answered by EliezerN on January 09, 2014 at 10:21 AM

    @dezyner

    Adding a captcha to your form would be a good idea so that you can avoid spammers to send your form. However, we would recommend you to first follow the suggestion my colleagues made regarding to re-embed your form using the full source code of the form.

    Please inform us if you need further assistance.

    Thanks