Upload Space - But my upload goes to Dropbox

  • Profile Image
    kaamatantv
    Asked on June 05, 2021 at 08:00 AM

    Hi,

    I've set for the uploads to go to Dropbox. But why did I get notification that I'm out of space?

    Thank you

  • Profile Image
    Alexander_G
    Answered on June 05, 2021 at 10:03 AM

    Hello, 👋

    Thanks for contacting us.


    I have noticed that you have one submission that has an uploaded file that size is 239.2MB.

    1622901419_60bb82ab14a72_

    You can change the File Upload Size Limit to avoid this situation.


    Now you need to delete this submission to free up space.

    Please note that you can download this submission and a file before deleting:

    👉 How-to-download-form-submissions-as-excel-csv-pdf

    1622901806_60bb842e5d2b6_


    Thanks,

    Alex

  • Profile Image
    kaamatantv
    Answered on June 06, 2021 at 01:00 AM
    Hi, however, my uploads are linked to Dropbox so it shouldn't take the
    jotform space right?
    Kindly check?
    ...
  • Profile Image
    JohnRex
    Answered on June 06, 2021 at 07:01 AM

    The form only sends a copy of the file to your DropBox account upon submission - not totally sending over the uploaded file itself.

    The original copy will still be stored on our servers. So you should delete them from the form submissions from time to time.