- bluerivercrossingAsked on January 08, 2014 at 09:51 AM
I'm Douglas De Ford and I payed a one month subscription.
I can see that I'm still subscribed and not on the free service.
Can you please verify that and if so please eliminate me from the automatic renewal.
My login/email is: email@example.com
- KadeJMAnswered on January 08, 2014 at 11:30 AM
Sorry about that, I checked your account and found that your account had gotten stuck on Downgrade even though you had opted out of your Subscription back in October. I fixed it for you. :)
- bluerivercrossingAnswered on January 08, 2014 at 01:58 PMAre there any funds to reverse?
- JotForm SupportMike_TAnswered on January 08, 2014 at 04:03 PM
You were not charged from October 2013, so it appears that there is nothing that we can refund.
Please feel free to contact us anytime.