What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancelling Subscription - Making sure I do not get billed

    Asked by bluerivercrossing on January 08, 2014 at 09:51 AM


    I'm Douglas De Ford and I payed a one month subscription. 
    I can see that I'm still subscribed and not on the free service.

    Can you please verify that and if so please eliminate me from the automatic renewal.

    My login/email is: d.deford@pechi.net


    Thank you


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    Answered by KadeJM on January 08, 2014 at 11:30 AM

    Sorry about that, I checked your account and found that your account had gotten stuck on Downgrade even though you had opted out of your Subscription back in October. I fixed it for you. :)

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    Answered by bluerivercrossing on January 08, 2014 at 01:58 PM
    Are there any funds to reverse?
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    JotForm Support

    Answered by Mike_T on January 08, 2014 at 04:03 PM

    You were not charged from October 2013, so it appears that there is nothing that we can refund.

    Please feel free to contact us anytime.