Cancelling Subscription - Making sure I do not get billed

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    Asked on January 08, 2014 at 09:51 AM


    I'm Douglas De Ford and I payed a one month subscription. 
    I can see that I'm still subscribed and not on the free service.

    Can you please verify that and if so please eliminate me from the automatic renewal.

    My login/email is:


    Thank you


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    Answered on January 08, 2014 at 11:30 AM

    Sorry about that, I checked your account and found that your account had gotten stuck on Downgrade even though you had opted out of your Subscription back in October. I fixed it for you. :)

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    Answered on January 08, 2014 at 01:58 PM
    Are there any funds to reverse?
  • Profile Image
    Answered on January 08, 2014 at 04:03 PM

    You were not charged from October 2013, so it appears that there is nothing that we can refund.

    Please feel free to contact us anytime.