Getting a TLS error in the form when it is published on my website

  • Profile Image
    olderman
    Asked on June 05, 2021 at 08:14 PM

    Hi Jotform Team. I adjusted one word in my form and then when I went to test it, I got a TLS error. It was working perfectly before I changed the word. But for some reason now it's not working. I made a quick 60-second video to show you what's going on.

    I copied the embed code from your site to my site initially. I then went back to your site, grabbed the code again, and re-copied it back to my site just to test and still got the same error. It seems to be something within the JF system and not the codes for the sites.

    Here's the video:
    https://share.vidyard.com/watch/tGJKzjxVxgDjnz6i5qHetW

  • Profile Image
    KrisLei
    Answered on June 06, 2021 at 01:55 AM

    Hello,

    I have checked the form on your site and I can see that it's embedded using the iFrame embed codes. However, it seems that the source element is indicated as unknown:

    1622958737_60bc62917011c_Screenshot_0606

    Kindly try to re-embed the form using the iFrame codes again but this time without the script codes. Or please try the codes below:

    <iframe

       id="JotFormIFrame-211235389251150"

       title="Fixing You Pain Disability Test"

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

          src="https://form.jotform.com/211235389251150"

       frameborder="0"

       style="

       min-width: 100%;

       height:539px;

       border:none;"

       scrolling="no"

      >

      </iframe>

    For reference: Getting the Form iFrame Code (jotform.com)

    Kindly give it a try and let us know if the issue persists. Thank you.


  • Profile Image
    olderman
    Answered on June 06, 2021 at 10:53 AM

    Hi KrisLei. Thanks for getting back to me.

    I tried using the code you gave me above and it didn't quite work like I wanted. I grabbed the iFrame code from my form on Jotform and that looks like it's working.

    Here's my updated video:
    https://share.vidyard.com/watch/1boDUtQUA2DdJX3TE6cAwR

  • Profile Image
    Welvin
    Answered on June 06, 2021 at 12:34 PM

    That's because of the height in the iframe codes, which is 539px. Your form is 1922px.

    In the full iframe codes, there is a script that adjusts the height of the form automatically. The script will adjust 539px automatically based on the number of form fields. If you remove this script, you have to adjust the height manually.

    I hope that explains it. Please contact us again if we can help in any way.