My account was suspended and I need it reset ASAP!

  • Kristie Webber
    Asked on June 6, 2021 at 4:45 PM

    My account was suspended - I need it reopened ASAP!

    I had it open in a browser tab, and when I clicked back on it to download a form response, it logged me out.

    I tried to log back in, and also tried to reset my password.

    I have calls tomorrow morning where I need to access these responses - please get this fixed!

    Jotform Thread 3143375 Screenshot
    Page URL: https://www.jotform.com/tables/211458316678160?utm_source=sheetsemailfooter&utm_medium=email&utm_term=211458316678160&utm_content=view_all_submissions
  • Ahmed_S
    Replied on June 6, 2021 at 5:53 PM

    Hello Kristie,

    We apologize for this inconvenience, your form was mistakenly suspended by our automatic anti phishing system, I have reactivated your account and whitelisted your form to avoid triggering our system again.

    you may login back to your account now and continue working with your form.

    Please let us know if you need further assistance, we are happy to help