My account was suspended and I need it reset ASAP!

  • Profile Image
    Kristie Webber 
    Asked on June 06, 2021 at 04:45 PM

    My account was suspended - I need it reopened ASAP!

    I had it open in a browser tab, and when I clicked back on it to download a form response, it logged me out.

    I tried to log back in, and also tried to reset my password.

    I have calls tomorrow morning where I need to access these responses - please get this fixed!

  • Profile Image
    Ahmed_S
    Answered on June 06, 2021 at 05:53 PM

    Hello Kristie,

    We apologize for this inconvenience, your form was mistakenly suspended by our automatic anti phishing system, I have reactivated your account and whitelisted your form to avoid triggering our system again.

    you may login back to your account now and continue working with your form.

    Please let us know if you need further assistance, we are happy to help