How can I change my payment method from PayPal to Credit Card?

  • SeanMcShambles
    Asked on June 7, 2021 at 1:07 AM

    Hi there!

    I'm getting issues where if I click on the "Change Credit Card" button under "Payment Method" it redirects me to Paypal instead of prompting me for a new credit card


    1623042545 60bda9f12a208  Screenshot 10

    Are you able to let me know how I can change this from Paypal to a Credit Card?

  • Ashwin JotForm Support
    Replied on June 7, 2021 at 2:12 AM

    Unfortunately, it is not possible to change payment method from PayPal to credit card. If you want to change your payment method, you need to cancel your existing subscription. When your account is downgrade to free plan, you can then upgrade your account again and pay using your credit card.

    Please confirm if you want us to cancel your subscription, we will do the needful.

    We will wait for your response.