What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Jot form will not allow me to delete forms at the moment. It says that it is "not an authorized action"

    Asked by kg25400 on January 08, 2014 at 12:32 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 08, 2014 at 02:46 PM

    We apologize for this inconvenience. I did a small test but I can not replicate the error you are seeing.

    As you can see the form is being deleted and there was a delete animation.


    However, when I investigated your account, I found out that your account is just sub-user type and is under


    I also noticed that you do not have any forms.


    Most of your forms are shared by the username GeoArm. It is probably because that the form you are deleting, does not have edit permissions or previously had edit permission but was changed before the time you attempted to delete the form.



    May we ask which forms you attempted to delete so that we can investigate this on our end? Thank you