Why are there multiple pdf attachments on one email?

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    DirectDispatch
    Asked on June 07, 2021 at 09:22 AM

    I have a form that is supposed to conditionally send a specific email depending on an answer choice mad during form submission. The choice will decide whether they get email A or email B.

    Each email is set to have its own ONE pdf attachment.

    However, upon testing, when an email is sent, either email A or email B, each of those emails will contain the associated PDF for BOTH emails. This is not how it s supposed to work. I have double-checked the email settings and each email is ONLY set to include ONE PDF attachment.

    Email "A" PDF Attachment Settings

    1623071807_60be1c3f02aca_

    Email "B" PDF Attachment Settings

    1623071841_60be1c61884da_


    Actual Email Result - there are two PDF's and we only want the ONE that it's supposed to have.

    1623071762_60be1c12f2df3_

  • Profile Image
    DirectDispatch
    Answered on June 07, 2021 at 09:43 AM

    I have made copies of each PDF and reassigned them to the emails and it is still doing this.

    It is sending two attachments to an email when it is clearly specified in the email settings to only include one attachment per email. Very frustrating.

  • Profile Image
    Cecile_A
    Answered on June 07, 2021 at 10:39 AM

    Greetings,

    I have cleared your form caches. Kindly try turning off and on PDF Attachment or recreate your emails. If the issue persists, can you please clone your form and check whether the same problem remains?

    Guide: How-to-clone-an-existing-form-from-your-account

    We look forward to your reply.

    Thank you.