My form is getting an error when submitted.

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    Asked on January 08, 2014 at 02:22 PM

    I've created a form for customers to order product, but when the form is filled out with payment information, the user is given an error with a prompt to "Fix It Here" which links you back several pages in navigation. What is the error and how can I resolve it so customers can submit payments successfully?

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    Answered on January 08, 2014 at 04:21 PM


    Thank you for contacting us. Does your error looks something like the image below? If this is the error I believe this is due to invalid Credit Card being supplied. Haven't really tried to an actual Credit Card number but I cloned your form and made a submission without the Credit Card section and I don't see any error. Please make sure that the number being supplied is correct.