What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I have users answer a question only if they answer another question?

    Asked by snjrose on January 08, 2014 at 03:01 PM

    On one of my forms, I ask my customers to choose a certain version of a product. I need them to answer another question only if they choose 1 specific version. If they choose one of the other 3 versions they do not need to answer this question. Is there a way to only allow people to answer that additional question if the version they chose is the one that it applies to? My form is at:


    Down at the bottom, it asks users to choose between "early, on time, late, or Dead Letter Office". Then it says, only answer this question if you chose "late above". It then asks what kind of late apology they would prefer. Invaribaly people who choose early, on time, or dead letter office" still answer this question and it screws up my excel download which I merge onto my item. 


    Any advice?




    Page URL:

  • Profile Image

    Answered by Cesar on January 08, 2014 at 04:46 PM

    You can use conditional formatting so that the field shows up only when the specific item is selected.

    To create the Condition. Click on the Conditions icon at the top toolbar:


    Then use the Show / Hide Form Field option:


    This is how my conditional rule looks:


    Ive made an example using a cloned version of your form:



    Related Article:


  • Profile Image

    Answered by snjrose on January 08, 2014 at 06:14 PM

    Thank you so much, Cesar! That is exactly what I wanted! You're awesome! :)