Trying to link three forms together and it isn't working

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    Asked on January 08, 2014 at 03:04 PM

    I have created a registration form for our workshop series, which I want to link to two separate pages so that our customers can choose to pay by credit card or be invoiced. 

    This is my main registration page:

    We apply conditions so that our customers can either see this form:

    or this form:

    These forms are not attaching to the main registration form for some reason and I can't figure out why. All our other forms were created the same way and they are all working. 

    Can you please advise? Maybe I missed a step? 

    Thank you,

    Volunteer MB

  • Profile Image
    Answered on January 08, 2014 at 04:39 PM


    I have cloned your 3 forms and made some corrections kindly check if this is what you want otherwise let us know so we can take further actions. Feel free to clone the this form this will be your main form for the 3 forms that you are trying to link. Thanks, 

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    Volunteer Manitoba 
    Answered on January 09, 2014 at 10:40 AM

    The form you created still doesn't display properly. Half of it ends up being cut off when I open it.

    Also, we don't want the form to appear until a customer has selected their form of payment. Right now, the entire form appears. 

    I don't like this form. Is there not a way to fix the form I submitted?

    Is there a limit to the amount of cloning that can be done? 

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    Answered on January 09, 2014 at 12:52 PM


    It seems you have already delated your main form upon checking it. Can you please share to us URL of your main form and the conditions you want to achieve in your form for further assistance?

    With regards on "Is there a limit to the amount of cloning that can be done?", we highly recommend you to open/create a separate thread on it for further assistance.


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    Volunteer Manitoba
    Answered on January 09, 2014 at 04:33 PM

    I re-created the forms while waiting, from scratch, in case the cloning was the issue. I still can't set conditions on my main registration page. 

    The first form I create is the main registration page ( On this page, I embed the invoice form ( and also the Paypal form ( 

    I set conditions in the "how will you be paying" field, so that if the customer chooses "by invoice" then the invoice form loads for them. I do the same thing for paypal. The two fields on the main registration form are hidden below "how will you be paying". 

    This has worked for all our other forms and I want to remain consistent. Please help me fix this situation asap so we can open our workshop registrations. 

  • Profile Image
    Answered on January 09, 2014 at 05:47 PM

    @ Volunteer MB


    As you said this is your main form, and upon my latest checked, I was not able to find any content yet on the form. As if the form is still incomplete.

    Please review if you have provided us the correct form so that we can assist you on this.

    You may also review this guide -How-to-Create-a-Basic-Multiple-Payment-form as it should help create the multiple payment form.

    Hope this help. Please inform us if you need further assistance.




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    Volunteer Manitoba 
    Answered on January 13, 2014 at 01:02 PM

    This is still not working for me and I don't know why. It's becoming very inconvenient and extremely frustrating. 

    I've deleted all previous forms and started again from scratch.

    Here is my main registration form, with conditions embedded into html boxes:

    Here is my Paypal/Credit Card form, which I embedded into the registration form in order to set conditions:

    And here is my Invoice form, also embedded into the registration form:


    I have followed the instructions that were sent to me, to no avail. I still can't get either the Credit Card form OR the Invoice form to display after they are chosen from the drop-down menu. 

    I have tried cloning our other forms that have conditions set-up and are functioning properly, to no avail. 

    I have tried using a template from the gallery, to no avail. 

    I've also tried cloning forms sent from Support and those haven't worked either. 

    Here is an example of what I WANT our registration forms to look like:

    I need this resolved asap. We cannot take registrations for our workshops until this issue is resolved. If Jotform isn't functioning for us then I won't be able to continue using this platform. 

    I look forward to hearing your solution.

  • Profile Image
    Answered on January 13, 2014 at 02:46 PM


    You can accomplish this by embedding the Paypal and Invoice forms into HTML text fields on the main form using the Iframe method

    After that, split the two fields and show/hide them conditionally using this guide:

    Here's a demonstration form:

    Please let us know how we can assist further.                                                                

  • Profile Image
    Answered on January 13, 2014 at 05:45 PM


    Support works best if you post one support thread at a time. 

    You have posted four threads, and this will generate multiple responses, which I doubt you will be able to follow each solution effectively. 

    Chances are, your solution lies in one of the threads: 




    Please link the solution you think works best, for instance, this demostration that was created for you:

    Please review each carefully, then if you have additional questions, create a new (single) support thread, and we shall be able to help you.