Is there a proper way to download files from submissions?

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    Asked on June 24, 2011 at 10:49 AM

    We use jotforms to process applications for our internship program.  Applications fill out a jotform that includes uploading a resume, cover letter, and writing sample.  It seems that currently only Word compatible documents download properly from the site.  Docx documents save as xml files - that I cannot read - and pdfs save as internet versions of the the pdf - so I can't access them without internet.  Is it true that jotform can only support .doc documents or am I downloading them incorrectly? (I have the latest version of Word, so I should be able to read docx...)



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    Answered on June 25, 2011 at 12:53 AM

    Hi Tostan,

    You can get a copy of the file uploads in many ways:

    a. clicking the link in the email notification
    b. logging in to your JotForm account and going to the form's submissions page
    c. if you have a DropBox account, sync DropBox to your computer, set up the DropBox-JotForm integration, and download the file uploads directly to your computer.

    Since you can accept various file types, you should be capable of downloading and opening various file types other than doc files. 

    If you're opening files through your browser, you can use the built-in Save function of your browser (usually Ctrl-S). For PDFs, you can also right click and select Save (available on certain versions only).

    We hope you find these tips helpful. Please let us know if you need further help. Thank you and have a great day!


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    Answered on June 25, 2011 at 12:53 AM


    There is an existing issue about docx documents being downloaded as a zipped XML file that is unusable as it contains text that is irrelevant to the real content of the document.

    This happens because you are using IE. Try using another browser such as Google Chrome or Mozilla Firefox to download Docx and Xlsx files properly.

    About PDF files:

    Pdf's are automatically opened within the browser if you have installed Adobe Acrobat reader plugin for browsers. To save the file instead of opening it, just right click on the link then choose 'Save Target As' or 'Save Link As' (Chrome/Firefox). This will make sure that the file is downloaded and saved in your computer.

    Hope this post helps you in any way possible. Let us know if there is anything else you'd like to ask assistance with.