Section Collapse and next button are not working.

  • thestairshoppe
    Asked on June 7, 2021 at 9:34 PM
  • Rehan Support Team Lead
    Replied on June 8, 2021 at 3:22 AM

    Greetings,

    Kindly share the form URL so we can check it here. I've checked the forms in your account and they seem to be working. Do you see any errors? Please share a screenshot by following the instructions in the guide below.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looknig forward to hearing from you.

    Thanks

  • Rose Shortreed
    Replied on June 8, 2021 at 3:17 PM

    https://form.jotform.com/211365968527062 - This is the form.

    In the first section where I have a collapsible area it won't allow it to collapse and then it doesn't allow the user to click the next button to go to the next page.

    I notice that there was a change to my original form that now in the preview form it shows a choose file button in the upload pictures area. I did not change this. Was there an update done to the program?

    Thanks,

    Rose

  • Rehan Support Team Lead
    Replied on June 8, 2021 at 10:29 PM

    Greetings Rose,

    I'll have to escalate the issue to our backend team. As soon as an update is available we will let you know here.

    Thanks

  • Sümer JotForm Developer
    Replied on June 10, 2021 at 3:41 PM

    Hi @Rose Shortreed,

    The issue should be resolved. Could you please check it out and let us know if it persists?

    Thank you,

  • thestairshoppe
    Replied on June 10, 2021 at 4:33 PM
    It's working now.
    Thank you for your help.
    Rose
    ...