2 questions: why isn't form link clickable and how do I access photos uploaded by applicants?

  • Profile Image
    hphanpeterson
    Asked on January 08, 2014 at 05:05 PM

    Hi,

    I just sent myself a test survey via my own personal email account (I manually went into my email, and copied the link into a new email I addressed to myself), and embedded the link that was provided in the embed menu icon.  I received the test email, however, I cannot click to open it up.  The link itself leads me to the application form, but I have to copy and paste it into a new browser window.  

    Secondly, I completed the survey and uploaded a photo. I received the response notification immediately upon submitting my test survey, but the photo I uploaded was not sent to me.  Do I have to go someplace to retrieve it?

     

    Thanks!

    Heidi

  • Profile Image
    EltonCris
    Answered on January 08, 2014 at 06:35 PM

    Hi Heidi,

    First, you can access the uploaded files on your form submissions page. Just select the form in your my forms page then click submissions button above.

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    Second, uploaded file URLs are made clickable on emails, if this doesn't happen on your end, please make sure you are viewing the email as "HTML" format not "Text". I would also suggest to recreate your form notificationl to refresh all the field variables. To do that, simply delete your existing notification and create a new notification.

    Hope this helps. Regards!

  • Profile Image
    EltonCris
    Answered on January 08, 2014 at 06:38 PM

    By the way, if you mean the form URL on email, make sure you've added a hyperlink on the form URL text. Hyperlink  is on the formatting toolbar, FYI.

    Thanks!

  • Profile Image
    hphanpeterson
    Answered on January 08, 2014 at 06:45 PM
    Thanks for this info, Elton. I will try those suggestions when I get back in front of the computer.
    I appreciate the assistance.
    Heidi
    Sent from my iPhone
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