How can two step authentication be set on my account?

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    Asked on June 08, 2021 at 01:19 AM

    I work for a HIPPA client that requires I have 2-step authentication to access the web forms.

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    Answered on June 08, 2021 at 05:05 AM

    Hello Celletti,

    You can set up a password for the form.

    1. Open the Form Builder and find the Enable Password Protection option under the Settings tab. 


    2. If you select this option, you should set a password for the form. If you don't set any password, the Enable Password Protection option will be unselected.

    1566296147Screen Shot 2019-08-20 at 10.4

    3. When you set a password for the form, a person who wants to open the form will see this page:

    1566296207Screen Shot 2019-08-20 at 10.5

    4. If the person enters the incorrect password, s/he cannot open the form and will see this warning:

    1566296231Screen Shot 2019-08-20 at 10.5

    5. If the person enters the correct password, s/he can open the form and submit it. However, if you (form owner) change the password after s/he opened the form, s/he cannot submit the form and will see this warning:

    1566296247Screen Shot 2019-08-20 at 10.5

    6. You can reset the password by clicking on the RESET PASSWORD button or unchecking the Enable Password Protection option.

    1566296263Screen Shot 2019-08-20 at 11.0

    You can also use the conditional rule to set the first page to request a password before viewing your forms.

    Here's how:

    1). Create a 2-page form. 1st page to password protect the form and 2nd page is for your actual form. Make require on.


    2). Create a condition that if the password does not match your condition your form will be hidden. 

    Setting/Conditions/Show/Hide Field


    Please take note that this method is not securing the form. Any person with an understanding of how to read source code can figure out what is the password/access code of the form. 

    You can find how to make your form secure your form with this article;

    If you have further questions, do not hesitate to ask.

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    Answered on June 08, 2021 at 12:49 PM

    Thank you for the info about the forms, but I was asking about my personal login. They are concerned about my personal account being hacked or compromised.

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    Answered on June 08, 2021 at 07:42 PM

    Hi there,

    Unfortunately, Two-Factor Authentication is currently not supported, however, I will make a feature request for this.

    Please note that we are not able to guarantee an ETA of when this will be developed or implemented.


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    Answered on June 19, 2021 at 10:04 AM


    As per the email I've sent you, I've now escalated your request to our back-end team, although we cannot provide an ETA, we will keep you updated via this ticket.

    Hopefully, this can be implemented soon.