- cheph88Asked on January 08, 2014 at 06:07 PM
I am trying to edit a form............
Have done it about 6x times now......same information.........not saving
the "section = payment wizard" of form is opening all over the page and once done a one adjustment edit is shifts to a different part of the page.
Also Main tool bar is displaying towards the bottom of my form.
- JotForm SupportabajanAnswered on January 08, 2014 at 08:25 PM
Regarding the main toolbar displaying towards the bottom of the page, we've recently had a couple users reporting this issue. Which browser are you using? Please include the version number. (It's possible that all of the issues may be connected.)
- cheph88Answered on January 08, 2014 at 08:31 PM
Google Chrome Version 32.0.1700.72 m
Thanks for your help
- JotForm SupportabajanAnswered on January 08, 2014 at 10:00 PM
Okay, initially I was unable to replicate the problem but after my Chrome browser was auto-updated to the same version as yours, the problem showed up.
I have submitted a ticket.
Our apologies for any inconvenience caused.
- JotForm SupportabajanAnswered on January 08, 2014 at 10:23 PM
I have been able to replicate the issue of the payment wizard opening in random locations and a separate ticket will be submitted on that issue. However, you also mentioned a failure of the form to save changes. Is that correct? I haven't been able to replicate that one. Please explain what happens exactly when you attempt to save the changes.
- cheph88Answered on January 08, 2014 at 10:32 PM
When using = lol chasing payment wizard over the page and editing this "section" it is tending to crash and I have to start all over again correcting information or adding new products to payment wizard.
Have semi sorted the problem by doing one or two product edits through wizard ... follow through to finish then clicking on save. This has been a very time consuming process though.
Thanks for all your help.
- JotForm SupportEltonCrisAnswered on January 09, 2014 at 03:15 AM
I believed this is a browser issue rather than a form builder issue. There are known issues on Chrome version 32 but these are all fixed on version 33. Please update your browser to Chrome v33, this should resolve the problem. You can download the latest version of Chrome here: http://www.filehippo.com/download_google_chrome/
Hope this helps. Regards!
- JotForm SupportsteveAnswered on September 23, 2014 at 07:34 PM
I just tested this in the latest version of Chrome- V 37 on Windows 8.1. Everything seems to work fine. Please let us know if you still experience any issues.