Problem not receiving attachments on email

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    xalksurvey
    Asked on June 08, 2021 at 08:56 AM

    Dear partners,

    please bear in mind that we face huge problems with the aforementioned form:

    https://form.jotform.com/200413646487052

    When we add photos on the form, no photo is received via email nor even the .pdf table.

    We ask for your immediate assistance as we face huge problems

    At your disposal

    Stathis Lagoudakis

  • Profile Image
    Nik_M
    Answered on June 08, 2021 at 11:34 AM

    Hi Stathis,

    Apologize for the inconvenience this may have caused.

    I checked submissions of your form and the latest 4 submissions do not have any uploads.

    I also checked the settings of your Email Notification and I saw that you are attaching uploaded files and a PDF Document. Please note that the attachment size of the Email Notification is 5 MB. If this limit is exceeded, the files will not be attached.

  • Profile Image
    xalksurvey
    Answered on June 08, 2021 at 12:28 PM

    Thank you for your reply. Please advise how can i receive only links with photos to download instead of attachments


  • Profile Image
    Nik_M
    Answered on June 08, 2021 at 01:57 PM

    You can add the upload fields to the body of your Email Notification.

    1623174808_60bfae988f600_imageemail.gif

    You can also create a new Email Notification which will by default have all form fields.

    Related Guide: Setting up Email Notifications

  • Profile Image
    xalksurvey
    Answered on June 09, 2021 at 02:02 AM

    Thank you for your reply

    at a glance


    1. we can not have pictures on the .pdf file due to the size
    2. when someone receives an email, the following picture is shown

      He need to log in with credentials


      Guys i need an immediate assistance1623218503_60c0594746f1d_

  • Profile Image
    Nik_M
    Answered on June 09, 2021 at 06:14 AM

    To avoid confusion, I created new threads for your other issues:

    https://www.jotform.com/answers/3149514

    https://www.jotform.com/answers/3149515