Email of completed form is blank

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    Asked on June 08, 2021 at 11:11 AM

    Hello Jotform!

    I've just started using the platform and created my first form!

    However, there seems to be a problem when the form is completed.

    I select the option to email the finished form and when I receive the email, the form is blank.

    I've tried this on a few occasions now and it's blank each time.

    Any ideas on why this is happening?


    Mark Richardson

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    Answered on June 08, 2021 at 03:31 PM

    Hi Mark,

    I have created a clone of your form and upon testing a submission I was sent a Notification Email that did not contain the Original PDF. I then cleared my form cache and reset the settings for the Original PDF (toggled them off and then on again). After this I was able to successfully receive the Original PDF, including the submission information.


    I have cleared your form cache as well and reset the Original PDF options. Please try creating a new submission and confirm whether or not you're still receiving a blank Original PDF?

    Thank you for you patience and understanding!

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    Answered on June 09, 2021 at 12:31 PM

    Thank you!

    I did get another partially blank one today but it might be due to using Firefox.

    Used it on Chrome and it seemed to work okay!

    I'll let you know if it's a problem going forward and I appreciate you looking it.