Assigned Forms not showing up on mobile

  • dcfield
    Asked on June 8, 2021 at 11:52 AM

    Good morning,

    I'm having a critical problem this morning where people are not seeing any assigned forms on mobile. Nothing has changed since last night and I've closed/logged out/done all the trouble shooting I can think of.

    1623167248 60bf911038287 assigned forms Screenshot 101623173496 60bfa978bfad1 error code Screenshot 21

    Jotform Thread 3147581 Screenshot
  • roneet
    Replied on June 8, 2021 at 9:10 PM

    May we know which device are you using?

    Is your Jotform app is the latest? Have you updated your app?

    Could you please re-install the app and then chcek.

    Let us know how it goes.

    Thanks.

  • dcfield
    Replied on June 9, 2021 at 11:45 AM

    iPhone 11

    App Version 1.16.12

    Re-installed yesterday and was still empty.


    It seems to of corrected itself this morning somehow. Still wanted to make a note of it. Thanks.

  • roneet
    Replied on June 9, 2021 at 1:24 PM

    I tested out in iPhone 6s when I was assigned to the ticket in my last post but could not replicate the issue.

    Perhaps there might be a temporary issue.

    Let us know if you experience the issue once again.

    Thanks.