Autocomplete feature not working on mobile device for Mobile Number Field

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    saintfrancislittleitaly
    Asked on June 08, 2021 at 12:54 PM

    Hello Jotform,

    Not a big deal but sometimes this feature works and sometimes not on a mobile device using my chosen template. What never works is the autofill for the mobile phone number.

    I embed the code on a GoDaddy Website hosting platform using simply "Embed" and the autofill doesn't work right for any fields.

    I also have tried embedding the form using your IFrame option. IFrame seems to fill in the fields better but never works for the mobile phone number.

    Thank you for your help!

    Kristy



  • Profile Image
    Alexander_G
    Answered on June 08, 2021 at 07:31 PM

    Hello, Kristy 👋

    Thanks for contacting us.


    Please, could you provide a link for your embedded form for testing purposes?


    Waiting for your reply,

    Alex

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    saintfrancislittleitaly
    Answered on June 08, 2021 at 07:43 PM
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    Rehan_F
    Answered on June 09, 2021 at 05:04 AM

    Greetings Kristy,

    Kindly turn off the Input Mask option and try it again. It is forcing a format and the numbers already saved in the browser could be in a different format.

    1623229389_60c083cdd1433_

    Please try it and let us know if the issue persists.

    Thanks

  • Profile Image
    saintfrancislittleitaly
    Answered on June 09, 2021 at 04:14 PM

    Hello and that seems to allow for any partial number - doesn't do error checking on # of digits. As I said it isn't a big deal.

    Kristy

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    Alexander_G
    Answered on June 09, 2021 at 05:26 PM

    Hi again, 👋


    As I understand - the problem is still bothering you. Isn't it?


    Thanks,

    Alex

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    saintfrancislittleitaly
    Answered on June 09, 2021 at 05:34 PM

    LOL yes, but maybe it's just this particular template that is so bothersome this way.

    Kristy

  • Profile Image
    Alexander_G
    Answered on June 09, 2021 at 06:59 PM

    Thank for your reply,


    Please, take our sincere apologies for the inconvenience.

    I have forwarded your issue to our developers for further investigation.


    Support Team can't provide you with the ETA for providing a solution, however, we will reply to you once we get a response from our developers.


    Thanks,

    Alex

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    saintfrancislittleitaly
    Answered on June 09, 2021 at 07:34 PM

    Appreciate you!

    Kristy