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  • Profile Image

    i am not getting emails again

    Asked by limu on January 08, 2014 at 10:10 PM

    i am not getting emails again when i fill out form

    Page URL:
    www.loveleemoments.com/limu.html

    Emails fill
  • Profile Image
    JotForm Support

    Answered by Welvin on January 09, 2014 at 02:48 AM

    Hello,

    That is because your form settings are incorrect. You have NO sender email to one of your form and no sender name to the other.

    I've fixed this for you. Also note that you have a different email recipient to both the form you have. Kindly check Spam Folder and if possible, add noreply@jotform.com to your safe sender list or contact list. 

    Furthermore, kindly re-check our guide here: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues and follow our recommendations with adding our IP and Domain to your whitelist.

    Thanks