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Chris_FranckAsked on June 8, 2021 at 8:51 PM
Hello,
When I try to fill out the Patient History From on:
https://franckdental.com/patient-forms/
- The form keeps scrolling down and will not stay in place.
- Also, when I get to the point where it asks if you are married, single, etc. it won't let me check off the box.
- Lastly, all of the forms lost their designs and are black and white in a Times font.
Please help. Thank you.
Page URL: https://franckdental.com/patient-forms/ -
Sara_GReplied on June 9, 2021 at 5:30 AM
Hi,
Apologize for the issue.
I have cloned your form ID210306950579155 (Patient History Form) and I can't replicate your issues:
I have also checked your form ID210306079993056 and the design/fonts look correct on my side:
I have now cleared your form cache if this would help.
Please also try to refresh your browser cache.
Kindly check this link for further details: https://www.refreshyourcache.com/en/home/
If the issue persists, please let us know.
Thanks. -
Chris_FranckReplied on June 10, 2021 at 8:29 PM
I cleared my cache and the scrolling stopped, but I'm still having the same problems. Please see screen shot.
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Kenneth JotForm SupportReplied on June 11, 2021 at 2:43 AM
Thank you for reaching support,
I suspect that there might be script conflicts between the form and the website where it is embedded.
Can you please embed the form via the iFrame method?
Here is how: https://www.jotform.com/help/148-getting-the-form-iframe-code.
Let us know how it goes.
Best.