Form Keeps Scrolling Down

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    Chris_Franck
    Asked on June 08, 2021 at 08:51 PM

    Hello,

    When I try to fill out the Patient History From on:

    https://franckdental.com/patient-forms/

    1. The form keeps scrolling down and will not stay in place.
    2. Also, when I get to the point where it asks if you are married, single, etc. it won't let me check off the box.
    3. Lastly, all of the forms lost their designs and are black and white in a Times font.

    Please help. Thank you.

  • Profile Image
    Sara_G
    Answered on June 09, 2021 at 05:30 AM

    Hi,

    Apologize for the issue.
    I have cloned your form ID210306950579155 (Patient History Form) and I can't replicate your issues:

    131755_Screen%20Shot%202021-06-09%20at%2
    I have also checked your form ID210306079993056 and the design/fonts look correct on my side:

    131756_Screen%20Shot%202021-06-09%20at%2
    I have now cleared your form cache if this would help.

    Please also try to refresh your browser cache.
    Kindly check this link for further details: https://www.refreshyourcache.com/en/home/

    If the issue persists, please let us know.
    Thanks.

  • Profile Image
    Chris_Franck
    Answered on June 10, 2021 at 08:29 PM

    I cleared my cache and the scrolling stopped, but I'm still having the same problems. Please see screen shot.

    1623371351_60c2ae57456e8_

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    Kenneth_C
    Answered on June 11, 2021 at 02:43 AM

    Thank you for reaching support,

    I suspect that there might be script conflicts between the form and the website where it is embedded.

    Can you please embed the form via the iFrame method?

    Here is how: https://www.jotform.com/help/148-getting-the-form-iframe-code.

    Let us know how it goes.

    Best.