Issues of receiving online forms as PDF file

  • Profile Image
    malincat
    Asked on June 09, 2021 at 07:23 AM

    Hi there !

    Previously for the form: Silent Heroes 2021 Application
    we used to receive all submitted items from form as an attachment to the email in PDF format.

    For the past few months, there isn't any PDF or uploaded attachments send along with the mail.

    Kindly advise why we are facing this issue, and share ways to fix this ASAP.

    Hoping to hear from you soon as our nomination forms are ongoing, we need this to be rectified ASAP. Please get back soon.

    Thanks

  • Profile Image
    Nik_M
    Answered on June 09, 2021 at 08:42 AM

    I inspected your form and the PDF Attachment option is disabled in the Email Notification settings. If you want to receive PDF Document as an attachment, please enable the PDF Attachment option.

    1623242363_60c0b67b926ab_PDfatt.PNG

    However, please note that the attachment limit of Email Notification is 5 MB. If this limit is exceeded the uploaded files and PDF Attachment will not be attached.

  • Profile Image
    malincat
    Answered on June 09, 2021 at 08:44 AM

    thanks for the quick response.

    Even if i enable the "PDF attachment", its still disabling when i check again.

    Any idea why ??


    Please get this fixed asap!

  • Profile Image
    Michal_S
    Answered on June 09, 2021 at 10:06 AM

    Hello!

    Don't forget to scroll down and click the Save button - the PDF Attachment option doesn't save automatically as some other Jotform settings do:

    131717_1.png

    Please let us know how that goes,

    Thank you!