I can't view products on someones submission

  • Smth
    Asked on June 9, 2021 at 7:54 AM

    If someone ordered a product via form, I can't find the ordered product from the form inbox.

    Can anybody guide me

    Thanks in advance...

  • Tommaso_F
    Replied on June 9, 2021 at 9:12 AM

    Hey there,
    I can see that in the inbox is shown the product ID and the price 1623243982 60c0bcce5ad85  Screenshot 10

    As well I did a test on my end and I see all info submitted.

    1623244058 60c0bd1a15faf  Screenshot 21


    Could you please tell us if something is missed?

  • Smth
    Replied on June 9, 2021 at 9:36 AM

    Thanks for the faster response.

    The missing part is PAGE 2 - Choose any one of your favourite from our library

    The product chosen on this page by someone is not displayed on the form Inbox. You can see all the fields are displayed skipping PAGE 2 in the form inbox.

    1623245738 60c0c3aac24d7 Screen Shot 202 Screenshot 10

    1623245987 60c0c4a3f07a8 Screen Shot 202 Screenshot 21

  • Alexander_G
    Replied on June 9, 2021 at 12:26 PM

    Hello, 👋

    Please, allow us some time to check this issue.


    Soon we will get back to you.


    Thanks for your patience.

    Alex

  • Alexander_G
    Replied on June 9, 2021 at 12:58 PM

    Hi there, 👋

    Thanks for waiting.


    I did check your form and it seems that this Category field is in the Product list Element and as I tested - it's not possible to add Category to the Inbox submission view.


    Also, I'd recommend you to delete and set up a Product list Element once again. You will need to select the Purchase order or another Payment Getaway in order to see selected items in your inbox.

    1623257876 60c0f31435b9f  Screenshot 10


    Thanks,

    Alex

  • Smth
    Replied on June 9, 2021 at 2:13 PM

    Thanks for the reply, I'm sorry, I'm new to Jot form. I love the design

    I don't see Purchase Order in my list of payment options?

    Kindly Note: I don't want to integrate payment options into my form cuz, we need to verify their details before someone makes payments.


    Apologise, for not understanding the simple format, Please explain in detail.1623262500 60c105243073a Screen Shot 202 Screenshot 10

  • Alexander_G
    Replied on June 9, 2021 at 3:46 PM

    Hi again, 👋

    Thanks for contacting us.


    I made some changes from our side and now your products should be visible:

    1623267785 60c119c95abfb  Screenshot 10

    Please, check it from your side.


    Also, our recommendation is to fix the conditions you have:

    1623267897 60c11a39a0446  Screenshot 21

    You will need to add missing fields there.


    Thanks,

    Alex


  • Smth
    Replied on June 9, 2021 at 5:48 PM

    I've fixed everything, you have mentioned but still, the product field is missing and also I noticed the Page 1 entries are missing in the inbox.

    Can you please guide :(

  • Jessica JotForm Support
    Replied on June 9, 2021 at 11:47 PM

    Hi Smth,

    I see that the form has been set up as suggested by my colleague. Could you kindly try to submit a test submission again? Let us know if the issue still persists.

    If the issue still persists, would you allow us to do a test submission on your form?

  • Smth
    Replied on June 10, 2021 at 12:02 AM

    Hi, Thanks for the response.

    The problem still exists. I've attached the screenshot for your reference. You can see that PAGE 1 and PAGE 3 of the form fields are missing in the Form Inbox area.

    It could be a lifesaver and I'm happy if you can try test submissions from your end.

    Thanks in advance...

  • Jessica JotForm Support
    Replied on June 10, 2021 at 1:23 AM

    Hi Smth,

    Upon investigation, there Product List field will be hidden when these criteria are fulfilled, therefore your responder will not be able to fill it. Since your responder will not be able to fill it, it will become empty and an empty field won't appear on Inbox depending on settings.

    1623302558 60c1a19e52699  Screenshot 10

    You will need to adjust the Conditional Logic or remove it.

  • Smth
    Replied on June 10, 2021 at 2:14 AM

    That’s Great!!! It's working. But I have a question for you.

    My customers can select only one product in a form, and after selecting the product it will redirect them to the concern page to fill in the details. But after filling in the details, if the customer comes back to the previous page and selects another product, that product will redirect them to another concern page. By the end, the customer will submit the form.

    When I check the Form Inbox, I’m seeing that the customer has filled two product detail pages.

    Example: Customer selects the product name (Sheet Music) on page 3, it will redirect to page 4, Then the customer fills the details…

    afterwards, the customer changes his mind and returns to page 3 and selects a new product (Live Session), it will redirect to Page 5. Then the customer fills in the details and submits the form…

    As per the knowledge of the customer, he selected only the Live Session but When I see the form inbox, I got the field filled for two products (both Sheet Music and Live Session), which makes me confused about the customer selection.

    How can I fix it! For this reason, I’ve given the conditional logic to hide the previous page, but that is not working out.

  • Tommaso_F
    Replied on June 10, 2021 at 3:20 AM

    Hello there,
    We have moved this new question to a different thread and shortly we will reply here
    https://www.jotform.com/answers/3152012



  • Smth
    Replied on June 10, 2021 at 3:22 AM

    Yes Sure, Thank you...