I can't view products on someones submission

  • Profile Image
    Smth
    Asked on June 09, 2021 at 07:54 AM

    If someone ordered a product via form, I can't find the ordered product from the form inbox.

    Can anybody guide me

    Thanks in advance...

  • Profile Image
    Tommaso_F
    Answered on June 09, 2021 at 09:12 AM

    Hey there,
    I can see that in the inbox is shown the product ID and the price 1623243982_60c0bcce5ad85_

    As well I did a test on my end and I see all info submitted.

    1623244058_60c0bd1a15faf_


    Could you please tell us if something is missed?

  • Profile Image
    Smth
    Answered on June 09, 2021 at 09:36 AM

    Thanks for the faster response.

    The missing part is PAGE 2 - Choose any one of your favourite from our library

    The product chosen on this page by someone is not displayed on the form Inbox. You can see all the fields are displayed skipping PAGE 2 in the form inbox.

    1623245738_60c0c3aac24d7_Screen Shot 202

    1623245987_60c0c4a3f07a8_Screen Shot 202

  • Profile Image
    Alexander_G
    Answered on June 09, 2021 at 12:26 PM

    Hello, 👋

    Please, allow us some time to check this issue.


    Soon we will get back to you.


    Thanks for your patience.

    Alex

  • Profile Image
    Alexander_G
    Answered on June 09, 2021 at 12:58 PM

    Hi there, 👋

    Thanks for waiting.


    I did check your form and it seems that this Category field is in the Product list Element and as I tested - it's not possible to add Category to the Inbox submission view.


    Also, I'd recommend you to delete and set up a Product list Element once again. You will need to select the Purchase order or another Payment Getaway in order to see selected items in your inbox.

    1623257876_60c0f31435b9f_


    Thanks,

    Alex

  • Profile Image
    Smth
    Answered on June 09, 2021 at 02:13 PM

    Thanks for the reply, I'm sorry, I'm new to Jot form. I love the design

    I don't see Purchase Order in my list of payment options?

    Kindly Note: I don't want to integrate payment options into my form cuz, we need to verify their details before someone makes payments.


    Apologise, for not understanding the simple format, Please explain in detail.1623262500_60c105243073a_Screen Shot 202

  • Profile Image
    Alexander_G
    Answered on June 09, 2021 at 03:46 PM

    Hi again, 👋

    Thanks for contacting us.


    I made some changes from our side and now your products should be visible:

    1623267785_60c119c95abfb_

    Please, check it from your side.


    Also, our recommendation is to fix the conditions you have:

    1623267897_60c11a39a0446_

    You will need to add missing fields there.


    Thanks,

    Alex


  • Profile Image
    Smth
    Answered on June 09, 2021 at 05:48 PM

    I've fixed everything, you have mentioned but still, the product field is missing and also I noticed the Page 1 entries are missing in the inbox.

    Can you please guide :(

  • Profile Image
    Jessica_H
    Answered on June 09, 2021 at 11:47 PM

    Hi Smth,

    I see that the form has been set up as suggested by my colleague. Could you kindly try to submit a test submission again? Let us know if the issue still persists.

    If the issue still persists, would you allow us to do a test submission on your form?

  • Profile Image
    Smth
    Answered on June 10, 2021 at 12:02 AM

    Hi, Thanks for the response.

    The problem still exists. I've attached the screenshot for your reference. You can see that PAGE 1 and PAGE 3 of the form fields are missing in the Form Inbox area.

    It could be a lifesaver and I'm happy if you can try test submissions from your end.

    Thanks in advance...

  • Profile Image
    Jessica_H
    Answered on June 10, 2021 at 01:23 AM

    Hi Smth,

    Upon investigation, there Product List field will be hidden when these criteria are fulfilled, therefore your responder will not be able to fill it. Since your responder will not be able to fill it, it will become empty and an empty field won't appear on Inbox depending on settings.

    1623302558_60c1a19e52699_

    You will need to adjust the Conditional Logic or remove it.

  • Profile Image
    Smth
    Answered on June 10, 2021 at 02:14 AM

    That’s Great!!! It's working. But I have a question for you.

    My customers can select only one product in a form, and after selecting the product it will redirect them to the concern page to fill in the details. But after filling in the details, if the customer comes back to the previous page and selects another product, that product will redirect them to another concern page. By the end, the customer will submit the form.

    When I check the Form Inbox, I’m seeing that the customer has filled two product detail pages.

    Example: Customer selects the product name (Sheet Music) on page 3, it will redirect to page 4, Then the customer fills the details…

    afterwards, the customer changes his mind and returns to page 3 and selects a new product (Live Session), it will redirect to Page 5. Then the customer fills in the details and submits the form…

    As per the knowledge of the customer, he selected only the Live Session but When I see the form inbox, I got the field filled for two products (both Sheet Music and Live Session), which makes me confused about the customer selection.

    How can I fix it! For this reason, I’ve given the conditional logic to hide the previous page, but that is not working out.

  • Profile Image
    Tommaso_F
    Answered on June 10, 2021 at 03:20 AM

    Hello there,
    We have moved this new question to a different thread and shortly we will reply here
    https://www.jotform.com/answers/3152012



  • Profile Image
    Smth
    Answered on June 10, 2021 at 03:22 AM

    Yes Sure, Thank you...