Submitters are not receiving confirmations.

  • Guardian_digital_marketing
    Asked on June 9, 2021 at 2:53 PM
    Page URL: https://form.jotform.com/202575812192152
  • Elton Support Team Lead
    Replied on June 9, 2021 at 9:03 PM

    I checked your autoresponder settings and there's no Sender Email set in the Advanced tab. Please set it back to the default Sender Email noreply@jotform.com and let us know how it goes. This might help fix the problem.

    20210610090214wn Screenshot 10

    If the problem still persists after you make actual submissions on your form, let us know so we can also make an actual submission on your form to test your form's autoresponder.

  • Guardian_digital_marketing
    Replied on June 10, 2021 at 10:55 AM

    Thank you. It appears to be working now that the autoresponder email address is in place.