Jotform is not using the correct EMAIL for my forms

  • Profile Image
    rdrollinger
    Asked on January 09, 2014 at 12:55 PM

    This is my second request.  Please DELETE my old email address "valueachild@msn.com" from my jotform account.  I am still not getting my email on the correct account.  It should be polarbearpuppies@msn.com.  When this is fixed, I would like to purchase an annual account.  Thank you.

     

    Ruth 509-307-4114

    www.polarbearpuppies.com

  • Profile Image
    Welvin
    Answered on January 09, 2014 at 03:31 PM

    Hi Ruth,

    The email is correct upon checking your form. However, you've maxed out your limit, and this makes your account status to "Overlimit". Your form(s) are now disabled, and no one would be able to see it from your website. No one can submit to the form, and this is probably the reason why you didn't receive any email alerts. Note that Free Accounts can only receive up to 10 Payment Submission per month. You may consider upgrading your account or wait until February 1st reset schedule.

    Thanks