What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is not using the correct EMAIL for my forms

    Asked by rdrollinger on January 09, 2014 at 12:55 PM

    This is my second request.  Please DELETE my old email address "valueachild@msn.com" from my jotform account.  I am still not getting my email on the correct account.  It should be polarbearpuppies@msn.com.  When this is fixed, I would like to purchase an annual account.  Thank you.


    Ruth 509-307-4114


    Page URL:

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    JotForm Support

    Answered by Welvin on January 09, 2014 at 03:31 PM

    Hi Ruth,

    The email is correct upon checking your form. However, you've maxed out your limit, and this makes your account status to "Overlimit". Your form(s) are now disabled, and no one would be able to see it from your website. No one can submit to the form, and this is probably the reason why you didn't receive any email alerts. Note that Free Accounts can only receive up to 10 Payment Submission per month. You may consider upgrading your account or wait until February 1st reset schedule.