What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is "Check Bounce List" option, in My Account page, for?

    Asked by rdrollinger on January 09, 2014 at 01:11 PM

    What is check bounce list mean under "my account" ??

  • Profile Image

    Answered by EliezerN on January 09, 2014 at 03:42 PM

    The Check Bounce List function works to know if your email address is in the bounce list. Sometimes when the email alerts of your form are not correctly setup, the notification email that is sent to you will not arrive on your inbox. So, ur servers will try several times to deliver the messages for a given time-frame , but if the delivery fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address into our bounce list.

    You can read more about when and how your email address is store in the bounce in this guide: How to setupe email alerts to prevent email bouncing related issues

    So the Check Bounce List tool will help you to confirm if your email is in the bounce list or not.

    I hope this helps. Please inform us if you need further assistance wtih this inquiry.