What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There is an error when I try to sign up for a 1 month subscription.

    Asked by Jodi Finley  on January 09, 2014 at 01:27 PM


    I am trying to register for a monthly subscription using a company credit card and I keep getting an error. I know that the credit card is ok so I thought it might be on your side? Could you please let me know?

    Alternatively, could I register over the phone?

    Thank you,

    Jodi Finley


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    JotForm Support

    Answered by EltonCris on January 09, 2014 at 03:53 PM

    Hi Jodi,

    Is your account "q4websystems"? Did you log in first to your Jotform account before you proceed with the subscription? Please make sure to login with your account first then head to the pricing page.

    The error is sometimes related to BlueSnap (formerly Plimus), our payment gateway when they're having network issue on their end. The rest is related on your card. We cannot say exactly what causes your card to be declined, the fact that all banks provides generic answers. Anyway, please do try it again this time if everything is now working. If not, please let us know your Jotform username so we can provide you an alternative upgrade URL for economy plan.

    We hope everything will now work normally as expected. We'll be looking forward with the result.

    Thank you so much!