What format do the images need to be?

  • Profile Image
    Asked on January 09, 2014 at 01:54 PM

    I have been trying to upload in JPEG



  • Profile Image
    Answered on January 09, 2014 at 04:21 PM

    Are you trying to upload the image through your form? If so, you can choose what kind of extensions can be uploaded through your form.

    But you are trying to upload an image from the form builder to show it in your form, then let me confirm you that yes, it should allow you to upload a JPEG image. If you cannot upload it, please try removing the current image field and then add new one.

    Please inform us if you need further assistance with this inquiry.



  • Profile Image
    Answered on January 10, 2014 at 09:01 AM

    Thank you for your response. I did delete the photo many times and attempt to re-add it. It is just showing as a blank image to me.

  • Profile Image
    Answered on January 10, 2014 at 09:56 AM

    When I look at your form I see the image fine:


    Sometimes you have to wait a few minutes for the image to be uploaded fully to our servers. That lag could be the reason for the problem.