What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What format do the images need to be?

    Asked by SolidTrustPay on January 09, 2014 at 01:54 PM

    I have been trying to upload in JPEG



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    Answered by EliezerN on January 09, 2014 at 04:21 PM

    Are you trying to upload the image through your form? If so, you can choose what kind of extensions can be uploaded through your form.

    But you are trying to upload an image from the form builder to show it in your form, then let me confirm you that yes, it should allow you to upload a JPEG image. If you cannot upload it, please try removing the current image field and then add new one.

    Please inform us if you need further assistance with this inquiry.



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    Answered by SolidTrustPay on January 10, 2014 at 09:01 AM

    Thank you for your response. I did delete the photo many times and attempt to re-add it. It is just showing as a blank image to me.

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    JotForm Founder

    Answered by aytekin on January 10, 2014 at 09:56 AM

    When I look at your form I see the image fine:


    Sometimes you have to wait a few minutes for the image to be uploaded fully to our servers. That lag could be the reason for the problem.