Form not attaching pdf forms - URGENT ASSISTANCE NEED

  • Profile Image
    John_Franklin
    Asked on June 09, 2021 at 11:27 PM

    So I created a new form and tested it.

    Every time I activate the PDF Attachment option, it reverts back to the default which is disabled and my test registration doesn't include PDF attachments.


    FORM LINK: https://form.jotform.com/211598589112059


    We need urgent fix for this. People are complaining to us that they are not getting the PDF ATTACHMENTS IN THE EMAIL NOTIFICATIONS.


  • Profile Image
    Sam_G
    Answered on June 10, 2021 at 04:27 AM

    Hello John_Franklin,

    We're sorry for the inconvenience.

    I have cloned and tested your form and was able to replicate the issue.

    1623313584_60c1ccb097bd1_

    I have deleted the previous notification emails and autoresponder.

    Could you please try to create a new notification, and let us know if the problem is present here as well?

    Here's my cloned form: https://form.jotform.com/211602065095953