How can I prevent customers fill two or more products?

My customers can select only one product in a form, and after selecting the product it will redirect them to the concern page to fill in the details. But after filling in the details, if the customer comes back to the previous page and selects another product, that product will redirect them to another concern page. By the end, the customer will submit the form.

When I check the Form Inbox, I’m seeing that the customer has filled two product detail pages.

Example: Customer selects the product name (Sheet Music) on page 3, it will redirect to page 4, Then the customer fills the details…

afterwards, the customer changes his mind and returns to page 3 and selects a new product (Live Session), it will redirect to Page 5. Then the customer fills in the details and submits the form…

As per the knowledge of the customer, he selected only the Live Session but When I see the form inbox, I got the field filled for two products (both Sheet Music and Live Session), which makes me confused about the customer selection.

How can I fix it! For this reason, I’ve given the conditional logic to hide the previous page, but that is not working out.

Hello there,
Sorry for the wait.

I tested your form (cloning it) and did exactly what you wrote: go to page 3, select a product, redirect to page 4 then come back to page 3 to select Live Session.

In the email, I was not able to see both Sheet Music and Live Session

Could you please be so kind, for test purpose, to clone your form and submit a dummy submission to check if the problem still persists?

Hi, Thanks for your reply! After long research, I figured out the conditional logic for that...but I'm not sure whether correct or wrong. Need Your Assistance.

I used the conditional logic name 'Show/ Hide Fields' then, I selected the (IF) value to be the Parent Page (Page 3) and the (DO) value to HIDE multiple pages that are not required.

Example: If a customer selects the product name (Sheet Music) on page 3, it will redirect to page 4, Then the customer fills in the details. afterwards, the customer changes his mind and returns to page 3 and selects a new product (Live Session), it will redirect to Page 5. Then the customer fills in the details and submits the form…

As per the knowledge of the customer, he selected only the Live Session.

THIS TIME, The result found in Form Inbox is ONLY page 5, not page 4.

Am I correct in using the logic? or this is an unnecessary logic that can be done in another better way?

Thanks for your help

This will do! I don't see any problem with these settings. All fields that are set to hide by conditional logic are cleared when the form is submitted or as soon as they are hidden (based on your Clear Hidden Field Values selection).

Note that if the fields that require to be not displayed or filled are in one page, you can also opt to set up conditional logic to hide the page.