Stripe credit card integration

  • Profile Image
    WorldplayHR
    Asked on June 10, 2021 at 11:17 AM

    I use the Stripe integration to collect credit card information from customers.

    In the settings I have set that it will Create Stripe Customer Record for "each Unique customer"

    In my mind this means that if the customer info such as email is the same then it will not create a new customer record/profile in STRIPE. Is this correct?

    I had a customer use the form I created to submit new cc info and it created a new customer profile in STRIPE.

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    Please advise.

    If my form will not allow customers to update the current stripe customer record please tell me how I can set up a form to do so.

    Thank you,

    Celeste Carruthers

  • Profile Image
    Patrick_R
    Answered on June 10, 2021 at 02:24 PM

    Hello! In Stripe, only if a user's email address and credit card information match an existing record, he/she will be treated as the same customer; otherwise, Stripe will create a new customer record.

    So, if you want to add a card for this client, you can do so directly on Stripe under the customers' section.

    I hope this helps. Let us know if you have any further queries.

    Thank you!