Tax not calculating

  • Roadhaven_Communications
    Asked on June 10, 2021 at 12:58 PM
    Jotform Thread 3153311 Screenshot
  • Elton Support Team Lead
    Replied on June 10, 2021 at 5:18 PM

    You labeled the tax text on your form as "Card Fee" and it is working fine on my test.

    20210611051734cV Screenshot 10

  • Roadhaven_Communications
    Replied on June 15, 2021 at 12:43 PM

    Thank you so much for your reply. I don't see that on my end? Do I need to run a test transaction to make the $0.05 appear?

    1623775423 60c8d8bfdb117 Jotform tax 1 Screenshot 10

  • Elton Support Team Lead
    Replied on June 15, 2021 at 6:23 PM

    You have not selected a product yet. You have to select one before the Tax will be calculated.

    20210616062322Ji Screenshot 10

  • Roadhaven_Communications
    Replied on June 23, 2021 at 11:55 AM
    Thank you much. I’m out for recovery from surgery but will check it out. I appreciate all your help.
    Best,
    Trish Hoagland, Communications
    Roadhaven Resort
    1000 S. Idaho Road, Apache Junction, AZ 85119
    Email: communications@roadhaven.com
    Phone: 480-982-4811
    Web: www.roadhaven.com
    ...