What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Spam Through My Forms?

    Asked by weborigination on June 24, 2010 at 12:39 PM
    Hello. I've been receiving a bunch of Spam through some of my forms recently. (Here is one example... http://www.weborigination.com/sem/project-quote) I have the Captcha option installed, so these cannot (I believe) be automated bots. So, someone / a real person is manually typing in the spam. I guess my question is this... Can people actually use / hijack my forms to send spam - or is this ONLY going to me?Here is an example of the spam... Email: 46207@gmail.com Phone: compare car insurance Website URL(s): (www.yoursite.com) http://www.clearandbalanced.com/life life insurance quote [url=http://www.clearandbalanced.com/life] life insurance quote [/url] http://www.clearandbalanced.com/life life insurance quotes [url=http://www.clearandbalanced.com/life] life insurance quotes [/url] http://www.clearandbalanced.com/life cheapest life insurance [url=http://www.clearandbalanced.com/life] cheapest life insurance [/url] http://www.clearandbalanced.com/life life insurance rates [url=http://www.clearandbalanced.com/life] life insurance rates [/url]
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    JotForm Founder

    Answered by aytekin on June 24, 2010 at 02:19 PM
    I see that you have the older version of the captcha on your site. My recommendation would be to update the form code on your site. The new version might stop them.
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    Answered by weborigination on June 24, 2010 at 03:14 PM
    Is there a way to update the Captcha - WITHOUT updating my entire form? As you will see on this page... http://www.weborigination.com/web/project-quote ...I have taken the JotForm source code and created a completely custom form. I have gone into the MyForms section of JotForm and modified the form for this page, and I have inserted the new source code (just for the Captcha area) into the custom HTML for this form. Now, however, the Captcha does NOT show up. To be specific, the form is still there and looks correct - except for the Captcha, which is now just a spinning image - as in it is trying to load the Captcha but cannot.I really do not wish to spend the time it would take to redo this form and the others on my site.
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    JotForm Founder

    Answered by aytekin on June 25, 2010 at 08:56 AM
    No, there is no way to change captcha without updating full source code. There are many changes on the new version.
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    JotForm Founder

    Answered by aytekin on June 28, 2010 at 09:51 AM
    This bug is now fixed. Sorry about that. The CAPTCHA should work properly and prevent spam now.