Why are completed jotforms that I see in my history not being delivered to my email?

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    CourtneyPierce
    Asked on June 10, 2021 at 10:04 PM
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    Sara_G
    Answered on June 11, 2021 at 04:38 AM

    Hi,
    Thanks to contact us.

    Could you please confirm you refer to your form ID211437932475156?
    I have cloned your form to submit a test and I have correctly received an email notification.

    Kindly share with us the submission ID of one of the submissions for which you haven't received the email notification.
    Please check this link: https://www.jotform.com/help/549-where-to-find-the-submission-id

    We await your response to proceed with further checks.