-
CorporatestaymwcAsked on June 11, 2021 at 6:48 AM
I have deleted all my entries however , it still stays I have low space and before deleting the data it was showing 63.0... mb was consumed..
I did follow the instructions and deleted all the items in trash but still I have the same issue
-
burakyilmaz JotForm DeveloperReplied on June 11, 2021 at 8:50 AM
Hi,
I checked your problem and I can see you deleted some submissions but those have been moved to "TRASHED ENTRIES". Your deleted submission stays in trashed entries for 30 days and then will delete permanently. Forms in the trash and archive folders still take up space if it has submissions that have associated file uploads.
You can follow the below steps for purge "TRASH ENTRIES";
- Go to your My Forms page.
- Select the form with the submissions you want to delete.
- Click the Submissions button at the top of the page
- Click the three vertical dots icon on the main submissions tab.
- Click the Trashed entries option.
- In the trash section, check the Select All option.
- Click the Delete Forever button, and confirm the deletion in the popup window. Then you’re done.
-
CorporatestaymwcReplied on June 12, 2021 at 1:52 AM
I have done the same , but I still have the same storage issue. Please advice
-
Mike_G JotForm SupportReplied on June 12, 2021 at 3:47 AM
We would like to apologize for any inconvenience. I have recalculated your account's current usage on my end and that fixed the issue you are having. Kindly check your account and/or forms again and feel free to let us know if you need any further assistance.