error during registration

  • Profile Image
    Victor Esteban
    Asked on January 10, 2014 at 03:32 AM


    I am using jotform for an event registration form and one of the person that try to register got the following error after submitting:


    Form ID did not match. Form ID: Form Name: 40072370975354


    Where was the problem? The rest of the people registered successfully.

    Thank you for your help.



  • Profile Image
    Answered on January 10, 2014 at 08:54 AM

    Can you provide the URL of the form where you have the registration form? So that we can look at the form?

    I checked and tested the form 40072370975354 and it is working fine. It could be a problem on the form on your page. Can you try deleting the form code from your page and re-adding it?

    When I submit the form I get successful thank you message:

    Thank You test test!

    Your registration has been received successfully.

  • Profile Image
    Answered on January 10, 2014 at 09:01 AM

    Yes, indeed the form is working fine now.

    I think the problem had to do with a telephone number field, but I deleted because I don't need it anymore.

    Thank you for your answer.