Mollie Integration: Unprocessable Entity: Non-existent body parameter "ticketing_support" for this API call.

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    RM21
    Asked on June 11, 2021 at 08:52 AM

    Hi,

    I try to make a test payment with this form:

    MAIN YEARLY form Plan: Starter (jotform.com)


    Two problems:

    1) I see the 'thank you page', instead of making the payment.

    2) When I select one of the additional products from one of the categories, for example email&ticketing support , I see this screen during the check-out.

    1623415866_60c35c3acc3cc_

    What now?

  • Profile Image
    Jovanne_A
    Answered on June 11, 2021 at 09:52 AM

    Hi, thank you for contacting support.

    We apologize for the inconvenience.

    I've tested the cloned version of your form and was able to replicate the issue.

    Let me escalate this to our developers to check further. Once there is an update from developers, we'll let you know here via this thread.

    Thank you!

  • Profile Image
    RM21
    Answered on June 11, 2021 at 09:58 AM

    Okay, thanks!

  • Profile Image
    RM21
    Answered on June 16, 2021 at 11:12 AM

    Hi, is there any solution yet? Because, our customers can't pay for 1 week right now. Thanks!

  • Profile Image
    Jovanne_A
    Answered on June 16, 2021 at 06:07 PM

    Hi,

    Thanks for following up on your concern. This matter is still being investigated by our backend team and you should hear from us again as soon as we have more information.

    Our apologies once again for the inconvenience. 

    Please do not hesitate to let us know if you have any other questions or concerns

  • Profile Image
    RM21
    Answered on June 25, 2021 at 10:16 AM

    Hi,

    We need this form working by next Monday...

    It is now 2 weeks after mentioning this problem. Will it be fixed next week? Because, our customer can not pay us.

  • Profile Image
    AndrewDurant
    Answered on June 25, 2021 at 12:38 PM

    Hi there,

    Thank you for your follow-up! I will reach back out to our Developers and request a status update. Please note that this thread has been marked as Important, to convey both the impact and urgency of this issue.

    We will continue to monitor the progress from this thread, and will publish any updates here as soon as they become available.

    Thank you!