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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incomplete submissions

    Asked by Chloe  on January 10, 2014 at 08:27 AM

    Hi, 

    I have a problem with the submission regarding my satisfaction survey. Everything was normal until the end of december but now I cannot see the complete submission... I see that they are complete in the email I received but when I want to extract the xls file, only 2/3 answers appear, but I know that the customer completed it entirely (as I see it in the email I received...).

    Is there a way to recover these information that are surely still saved ?

    I need the complete xls file to analyze the feedbacks regarding this satisfaction survey... 

    Page URL:
    http://french.jotform.com/form/33493588934874?

    Submissions survey email problem saved
  • Profile Image
    JotForm Founder

    Answered by aytekin on January 10, 2014 at 09:39 AM

    Unfortunately, when you delete questions you lose the data on those questions. We are currently working on a Revision History feature which will make it possible to see previous versions of your form and then restore back a form to its older form. That would have saved your deleted questions if we had that feature when you deleted those questions, unfortunately, it is not possible currently.

     

  • Profile Image

    Answered by firstconnection on January 10, 2014 at 09:44 AM

    Hi I am Chloe, the same user. First, thank you for your answer but I did not delete the questions... The strange thing is that 2 of the form (dated of 17 december) are complete... 

    Moreover I think that data are saved because as I was waiting for your answer a new answer appear on other forms, but it was not in the right box. Example : answer of question 25 appeared in question 3...

    Hoping that there is a solution, many thanks for your answer

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 10, 2014 at 10:23 AM

    Simply adding empty textarea fields to your form can bring those deleted questions back. Because when you delete a question we do not delete the data. We only delete the field. So, if there is a data for that question ID you will see those questions on the new question.