What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Great survey program! I used used a matrix for one of my questions, but when I download submissions into excel, only the horizontal responses appear

    Asked by ncrocker on June 24, 2010 at 02:16 PM
    and there isn't a way to correlate the vertical list of options with the horizontal responses in the report. Any suggestions? Thanks!
    Reports JotForm matrix field
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    JotForm Founder

    Answered by aytekin on June 25, 2010 at 08:55 AM
    We are aware of this problem. It is in our bug list and hopefully it should be fixed soon. Thanks.
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    Answered by badbradsstillwater on November 04, 2010 at 03:47 PM

    Is this bug fixed yet?  It's not working on my matrix - I can't tell what the answers are because the vertical responses are missing.

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    JotForm Founder

    Answered by aytekin on November 05, 2010 at 03:01 AM

    Yes, this bug should be fixed. All cells should now be available on the matrix. Please re-create the excel report and see if it includes all cells on the matrix.

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    Answered by bcchampions on September 07, 2015 at 01:07 PM

    JotForm is better than other sites I have tried... I just cannot get my URL together to send it out. I have the form I need and its sitting here-- cant utilize it-- Once I get the hang of this I will get membership...