Weird text shows up after question count on welcome page for card form.

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    Blunden
    Asked on June 11, 2021 at 03:40 PM

    So whenever i open up my pre-consultation form, it says 13 questions then weird text straight afterwards. It hasn't been there before but is now and I'm not sure how to get rid of it?

    No options in the edit mode as it's ONLY there when I view it or when it's published. Can you look into this please?

    Kind regards,

    Jared

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    Amin_N
    Answered on June 11, 2021 at 07:47 PM

    Hi there,

    Thanks for reaching out to us!

    I can replicate the issue as shown below.

    1623454663_60c3f3c792376_

    I've successfully escalated it to our developers to look into. Once we hear back from them, we will instantly update you via this support ticket.

    Your patience and understanding are most appreciated.

  • Profile Image
    Blunden
    Answered on June 18, 2021 at 06:27 AM

    Thanks for this - this still hasn't been resolved. What's happening with this issue?


    Kind regards,


    Jared

  • Profile Image
    Amin_N
    Answered on June 18, 2021 at 07:52 AM

    Unfortunately, we still haven't heard back from our developers yet.

    Please note that we cannot give any time frame for tickets sent to our back-end team since tickets are queued accordingly based on different factors.

    Nonetheless, I have made a follow-up to the assigned team. Rest assured that you will be notified here once we get an update.

    Your patience and understanding are most appreciated.

  • Profile Image
    Blunden
    Answered on July 13, 2021 at 11:00 AM
    Hey Amin,
    Is there any update? As I’ve been waiting a long time for a response about this.
    Healthy regards,
    Jared
    ...
  • Profile Image
    Amin_N
    Answered on July 13, 2021 at 12:39 PM

    Hi again,

    The issue has been already and successfully resolved as shown below.

    https://www.jotform.com/form/210897058365364

    1626194308_60edc18407d73_

    Are you still experiencing the issue at your end?