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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The edit bar disappears

    Asked by ICFforms on January 10, 2014 at 11:29 AM

    Hello,

    When I am going into our forms to edit a field, I am noticing that the edit tool bar is disappearing a couple of scrolls down in the form and then it is populating again at the bottom of the form and obstructing the form.  I attached ascreen shot of this happening with one of our forms.

     

    Thank you,

    Emily - ICF

    Screenshot
    tool hello attached disappearing
  • Profile Image

    Answered by EliezerN on January 10, 2014 at 01:55 PM

    That issue is happening when using Chrome browser only, irght? It seems that is related to some changes/updates on browser. So, we recommend you to use Firefox or a different browser, but not chrome

    Now, to resolve the issue you need to re-installe Chrome browser according to the suggestion one of my colleagues give to a user with the same proble. But, make sure you get a back up of your bookmarks before re-installing chrome.

    Inform us if you need further assistance.

    Thanks

  • Profile Image

    Answered by ICFforms on January 13, 2014 at 09:30 AM

    Hello,

    Thank you for your response.  Could this be because I need to update my browser?  All of my co-workers use chrome and I had them access the edit forms on their computers using their Chrome browsers and they were not having this issue.

     

    Thank you,

    Emily - ICF

  • Profile Image
    JotForm Support

    Answered by abajan on January 13, 2014 at 10:09 AM

    Hi Emily,

    Perhaps they are using an older version of Chrome because this issue only occurs in the latest official release (32.0.1700.72 m). It does not occur in Chrome 33 but, to my knowledge, that version is still in Beta.

    I guess the safest solution would be to use Firefox until Chrome 33 is officially released.

  • Profile Image

    Answered by ICFforms on January 13, 2014 at 10:14 AM

    hello,

    I went ahead and uninstalled chrome and reinstalled it and it seemed to fix the issue.  The edit bar isn't showing up in the middle of the form like it was before.  I appreciate the help and if it starts again, I will use a different browser until the beta is released. 

     

    Thank you,

    Emily - ICF

  • Profile Image
    JotForm Support

    Answered by abajan on January 19, 2014 at 10:55 AM

    For what it's worth, the issue in Chrome 32 has been fixed.


    Thanks